Assistance Programs

Short-Term Assistance

Help for qualifying customers in financial distress

TEP works with community organizations to provide limited, emergency bill payment assistance for income qualifying customers in financial distress. Participation is limited, and qualifications may vary depending on the agency.

Assistance Criteria

  • Eligibility is limited to customers whose household income does not exceed levels based on federal poverty guidelines.
  • Agencies can only provide assistance to residents of their designated service area.
  • Customers must complete applications and provide forms of identification and other documentation required by participating agencies.

Agencies to Contact

Name Service Area Hours
Interfaith Community Services  

Call 520-297-2738
press #1 for utility &
other financial assistance

Pima County Community Action Agency (PCCAA)

PCCAA serves residents outside the City of Tucson

Utility, rent & mortgage
hotline: 520-243-6688
Phones answered
Mon–Fri, 8:30–10:30 a.m.

Messages for call-backs
can be left at other times

Salvation Army

Call 520-792-1111
Wednesdays, 8:30 a.m.- 4:30 p.m.
Appointments scheduled starting the following Thursday

St. Vincent de Paul

Parish boundaries: St. Mary’s to Grant; Interstate-10 to Stone

Call 520-623-6773, press option B & leave a message
Calls will be returned within 48 hours

Tucson Urban League (TUL)

TUL serves residents within the City of Tucson

Call 520-791-9522,
ext. #2519 Mondays only
after 8 a.m., or on
Tuesdays if Monday
is a holiday

Click here for information about monthly discounts for income qualifying customers through TEP’s Customer Assistance Program.