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Online, by phone, by mail, and in person – choose how you want to pay. TEP provides payment options that meet your needs and can simplify your life.
TEP e-bill is a convenient, free service that enables you to securely receive, view and pay your TEP bill online — saving you time and simplifying your life. What's more, TEP e-bill is a comprehensive service that extends your options, such as having a summary of your e-bill sent directly to your e-mail.
The paperless bill looks like the paper version and interactive links are provided to the TEP website so that you receive the same communications as offline customers.
With TEP e-bill, you're able to:
Once enrolled in TEP e-bill your bills will be delivered to your designated email address — and you have the added benefit of being able to pay online.
This payment service is provided by a third-party payment processor for Tucson Electric Power. The payment processor will add a nominal convenience fee to the total amount of the payment. You will be given an opportunity to accept or decline the payment after the total amount is calculated.
To pay by phone, call 800-650-9138 and be ready to enter the following information:
When paying by mail, please do not submit cash. Submit only a check drawn from a United States (U.S.) bank or a domestic money order. Please include the following:
Tucson Electric Power
P.O. Box 80077
This address is for payments only. For other matters please contact us.
When paying at a courtesy drop box location, submit a check drawn from a United States (U.S.) bank or a domestic money order only — no cash, please.
To avoid a delay in posting your payment:
Cash and debit card payments are accepted at the customer service counter or Money Center in any Walmart, Walmart Supercenter or Walmart Neighborhood Market in the U.S. A nominal fee may be charged by the payment service provider. For store hours, please call the store of your choice or visit walmart.com.
Cash-only payments are accepted at the customer service counter of any Basha’s location in the TEP service territory. A nominal fee may be charged by the payment service provider. For store hours and locations, visit bashas.com.
If you are scheduled for disconnection and need to make an immediate payment please choose from the following options:
Please visit Walmart or Basha's to pay in person. Find a convenient location in the links above.
Please click here to find contact information for our Customer Care department.
After payment is made, call Customer Care at 520-623-7711 to provide your payment confirmation number located on your receipt.