Account Manager Login

Moving?

Start, stop, or transfer
your account service
Learn more »

Billing and Payment Options

Pay My Bill

Convenient billing and payment choices.

Online, by phone, by mail, and in person – choose how you want to pay. TEP provides payment options that meet your needs and can simplify your life.

TEP e-bill (no fee)

Enroll in TEP e-bill. More secure. Less hassle.

TEP e-bill is a convenient, free service that enables you to securely receive, view and pay your TEP bill online — saving you time and simplifying your life. What's more, TEP e-bill is a comprehensive service that extends your options, such as having a summary of your e-bill sent directly to your e-mail.

The paperless bill looks like the paper version and interactive links are provided to the TEP website so that you receive the same communications as offline customers.

With TEP e-bill, you're able to:

  • Receive, view and pay your TEP bill online
  • View 24 months of your e-bill usage history
  • Schedule automatic payments from your U.S. checking or savings account
  • Receive an e-mail notification when your bill is ready to view and pay

Once enrolled in TEP e-bill your bills will be delivered to your designated email address — and you have the added benefit of being able to pay online.

Sign Up

Credit, debit, or bank withdrawal payment (service fee)

Why a fee?

This payment service is provided by a third-party payment processor for Tucson Electric Power. The payment processor will add a nominal convenience fee to the total amount of the payment. You will be given an opportunity to accept or decline the payment after the total amount is calculated.

Accepted payment types:
  • Visa
  • MasterCard
  • Discover
  • Electronic check from U.S. bank account
  • Debit card with Visa or MasterCard brand

Sign Up

Pay By Phone

To pay by phone, call 800-650-9138 and be ready to enter the following information:

  • Account number
  • Billing zip code
  • Bank account (U.S.) and routing number
Accepted payment types:
  • Visa
  • MasterCard
  • Discover
  • Electronic check from U.S. bank account
  • Debit card with Visa or MasterCard brand

To Pay By Mail

When paying by mail, please do not submit cash. Submit only a check drawn from a United States (U.S.) bank or a domestic money order. Please include the following:

  • Bill stub
  • U.S. check or a domestic money order
  • TEP account number printed on the front side of the payment
Before you seal the envelope.
  • Verify that your TEP account number appears on the front of your payment.
  • Verify that your payment is either a U.S. check or a domestic money order. Please do not submit cash.
Where to mail your payments.

Tucson Electric Power
P.O. Box 80077
Prescott, AZ
86304-8077

This address is for payments only. For other matters please contact us.

Courtesy Drop Box

When paying at a courtesy drop box location, submit a check drawn from a United States (U.S.) bank or a domestic money order only — no cash, please.

To avoid a delay in posting your payment:

  • Allow up to five business days for your drop box payment to post to your account. Use an alternate payment method if your electric service is subject to disconnection.
  • Verify that your payment is either a U.S. check or a domestic money order. Please do not deposit cash.
  • Print your TEP account number on the front of your payment.
  • Enclose the payment with your bill stub in a sealed TEP envelope.
  • Insert your payment into the drop box at one of the following locations:
Drop box locations at Fry's Food & Drug Stores

Pay In Person

Visit Walmart to pay your bill.

Cash and debit card payments are accepted at the customer service counter or Money Center in any Walmart, Walmart Supercenter or Walmart Neighborhood Market in the U.S. A nominal fee may be charged by the payment service provider. For store hours, please call the store of your choice or visit walmart.com.

Visit Basha's to pay your bill.

Cash-only payments are accepted at the customer service counter of any Basha’s location in the TEP service territory. A nominal fee may be charged by the payment service provider. For store hours and locations, visit bashas.com.

Disconnect Notices

If you are scheduled for disconnection and need to make an immediate payment please choose from the following options:

Pay in person

Please visit Walmart or Basha's to pay in person. Find a convenient location in the links above.

Pay by phone

Please click here to find contact information for our Customer Care department.
After payment is made, call Customer Care at 520-623-7711 to provide your payment confirmation number located on your receipt.