PO Box 711
Tucson, AZ 85702-0711
The primary reason that TEP collects and maintains Customer Information is to provide services to its customers. As explained below, information made available to TEP falls into two general categories: (1) Customer Information voluntarily supplied, and (2) generic information recorded as Users navigate through the web site.
Users of the web site may choose to provide Customer Information directly to TEP by a number of means, including through the web site services registration process. Such Customer Information is stored in a secure database and may be retrieved and changed at the User's request. The web site will remember some of this Customer Information for the next time a User logs in and uses the web site. TEP may additionally obtain Customer Information from consumer reporting agencies in order to determine a User's creditworthiness and credit history.
When a User accesses the web site, TEP's web servers automatically record the User's Internet service provider, IP address, domain name, browser type, and operating system. This generic information does not reveal the User's identity and is used in an aggregate, non-personally identifiable form to improve the web site.
TEP uses "cookies" to improve site performance. Cookies are random alphanumeric identifiers that are transferred through a Web browser to a User's computer hard drive. Cookies enable TEP's systems to recognize the User's browser and allow the User to quickly sign in to TEP Account Manager without having to repeatedly enter e-mail account information. Most Web browsers can be set to not accept cookies, however, TEP recommends that Users leave cookies turned on to take full advantage of all of the TEP site's features.
It is TEP's general policy to treat Customer Information as confidential and use it in a limited number of ways. When a User provides Customer Information when requesting services or information on the web site, TEP uses that information for the purpose for which it was provided. TEP may use Customer Information between various departments within TEP to effectively provide the services the customer desires. TEP may additionally provide such information to specific non-affiliated third parties who are providing services for the benefit of the customer on behalf of or jointly with TEP. Except as expressly set forth herein, TEP does not sell or otherwise intentionally disclose Customer Information obtained on-line to non-TEP entities unless the customer specifically authorizes such disclosure, it is required by law, or it is necessary to protect the safety of TEP's customers, employees or property. If a User desires to remain completely anonymous, the User may take advantage of the publicly available content on the web site without registration. TEP reserves the right to transfer all such Customer Information in connection with the sale of all or part of TEP's capital stock or assets.
Subject to limits imposed by applicable law, TEP retains Customer Information as long as it believes such information will be useful. TEP reserves the right to eventually remove any such Customer Information from TEP's records.
TEP maintains reasonable electronic and procedural safeguards designed to protect Customer Information from loss, unauthorized access and disclosure. Although TEP believes these procedures are adequate, no method of storing or transmitting information over the Internet, including email communications, is completely secure. Accordingly, TEP cannot guaranty or warrant the absolute performance of such safeguards. If a User does not want TEP to know any particular Customer Information, the User should not include it in anything submitted to this web site.
In using certain services offered on this web site, a User may be assigned a user ID and password. The User is solely responsible for maintaining the confidentiality of his/her user ID and password, and is responsible for all activities that occur under his/her user ID and password. Each User agrees to immediately notify TEP of any unauthorized use of his/her user ID, password or Customer Information, or any other breach of security regarding the web site. TEP will not be liable for any loss arising from a User's failure to comply with these security requirements and each User agrees to hold TEP harmless from any and all losses that arise from any such failure to comply.
TEP will comply with applicable federal and state laws regarding its collection and use of your Customer Information and will limit any disclosures accordingly.
TEP does not knowingly collect nor does TEP desire to collect personally identifiable information from children under the age of thirteen without verifiable parental consent. For more information about the Children's Online Privacy Protection Act, visit the FTC web site at www.ftc.gov.
or call 520-884-3630.