Medical Device Alert

If you depend on electricity to power a life-sustaining medical device, we know that power outages can cause real concern for you and your family. With our Medical Device Alert program, we will notify you in advance of any planned service outages affecting your residence. And if a sustained, unforeseen outage occurs, we will work to keep you fully informed about the service restoration status.

How it works

When you return a completed certification by a licensed physician, Tucson Electric Power will flag a service address on your account with an alert stating someone in your household uses life-sustaining medical devices or has a medical condition requiring continuous electricity. This alert helps us identify your service address and take proactive steps in communicating the status of an outage.

To have an alert placed on your account, please complete the customer authorization and have your licensed physician complete the certification form. Attach the form to the physician's letterhead or prescription form and mail to:

TEP
Attn: Medical Device Alert

PO BOX 711 MS: SC122
Tucson, AZ 85702-0711

NOTE: A Medical Device Alert is not a discount program or a guarantee of uninterrupted service. Monthly bills must continue to be paid to avoid disconnection for nonpayment. If your account is disconnected, a reconnect fee, and possibly a security deposit, will be charged.