Medical Device Alert
If you or someone in your household uses a life-sustaining medical device or has a medical condition requiring continuous electric service, power outages can cause real concern.
Tucson Electric Power’s Medical Device Alert program helps to keep you informed about service interruptions, their status and the estimated time of restoration. We also will notify you in advance of any planned service outages affecting your residence.
How it works
When you return a certification form completed by a licensed physician, TEP will place an alert on your account that someone in your household uses a life-sustaining medical device or requires continuous electric service due to a medical condition.
To have an alert placed on your account, please complete the Customer Authorization Form and have your licensed physician complete the Physician’s Certification Form.
Attach the completed Physician’s Certification Form to your doctor’s letterhead or prescription form and mail these with your Customer Authorization Form to:
Attn: Medical Device Alert
PO BOX 711 MS: SC122
Tucson, AZ 85702-0711
Please note that the Medical Device alert program does not guarantee uninterrupted service. Approval of your Medical Device Alert application requires you to continue paying your monthly bill.