Contact Us
We are committed to serving our customers.
Report an outage
Report an outagePlease report all outages and emergencies to our Emergency Hotline at 520-623-3451. If your power is out, you can also report the outage using our free mobile app or by logging in to My Account. Using our automated system, we can call to let you know when your service has been restored.
Our Customer Care team is available to assist you
520-623-7711
Out of State
800-328-8853
TTY for Hearing Impaired
800-367-8939 Monday–Friday, 7 a.m.–6 p.m.
Out of State
800-328-8853
TTY for Hearing Impaired
800-367-8939 Monday–Friday, 7 a.m.–6 p.m.
Manage your account online
• View and pay your bill online
• Free bill payments with checking or savings account
• Review graphs of your energy usage
Access My Account
• Free bill payments with checking or savings account
• Review graphs of your energy usage
Access My Account
Quick Links
Mailing Addresses
Mail Payment
Tucson Electric Power
P.O. Box 80077
Prescott, AZ 86304-8077
P.O. Box 80077
Prescott, AZ 86304-8077
Mail Correspondence
Tucson Electric Power
P.O. Box 711
Tucson, AZ 85702-0711
Please do not send payments to this mail correspondence address. Doing so will delay the posting of payments to your account.
P.O. Box 711
Tucson, AZ 85702-0711
Please do not send payments to this mail correspondence address. Doing so will delay the posting of payments to your account.
If you see a downed power line, stay away from the hazard area, get to a safe location and call 911.
There are a variety of programs and plans that can offer you assistance if you’re having trouble paying your electric bill.
See graffiti on TEP poles and equipment? Please tell us about it.
Other Departments
New Construction
520-918-8300
Media Inquiries
520-884-3742
Employment Hotline
520-884-3618
Arizona Blue Stake
800-782-5348