We are committed to serving our customers.
Report an outage
Please report all outages and emergencies to our Emergency Hotline at 520-623-3451. If your power is out, you can also report the outage using our free mobile app or by logging in to My Account. Using our automated system, we can call to let you know when your service has been restored.
Out of State
TTY for Hearing Impaired
800-367-8939 Monday–Friday, 7 a.m.–6 p.m.
• Free bill payments with checking or savings account
• Review graphs of your energy usage
Access My Account
• General Inquiries
P.O. Box 80077
Prescott, AZ 86304-8077
P.O. Box 711
Tucson, AZ 85702-0711
Please do not send payments to this mail correspondence address. Doing so will delay the posting of payments to your account.