Scope of Policy
Collection of Customer Information
The primary reason TEP collects and maintains Customer Information is to provide services to our customers and offer additional services which may be of interest to customers like you. We do not collect personal Customer Information from you unless you voluntarily provide it to us. As explained below, information collected by TEP falls into two general categories: (1) Customer Information voluntarily supplied, and (2) information gathered as a result of automatic data collection technologies.
Voluntarily Provided Customer Information
You may choose to provide Customer Information directly to TEP by a number of means, including through the Website or Mobile App registration process, filling out various forms, responding to surveys or contacting us through the Website or Mobile App. Such Customer Information is stored in a secure database and may be retrieved and changed through "My Account." If you do not want to provide Customer Information to us, you may take advantage of the publicly available content on the Website or Mobile App without registration, however, the automatic data collection technologies may still collect the information described below.
Automatic Data Collection Technologies
As you navigate through and interact with our Website and Mobile App, we may use automatic data collection technologies to collect information about your equipment, browsing actions and patterns to operate the Website and Mobile App effectively and improve our services. The technologies we use for automatic data collection may include cookies (small data files stored on your computer by your web browser upon visiting a website or placed on your smartphone or device), web beacons (small files that provide TEP with Website and Mobile App statistics such as how many people have visited a particular web page) and similar technologies. When you access the Website or Mobile App, TEP's web servers automatically record certain data, including but not limited to your Internet service provider, IP address (which may identify your general geographic location or company), domain name, browser type, device type, device ID, operating system and the times and dates of your visits to our Website or use of the Mobile App. Cookies are important for the proper functioning of websites and mobile applications and enable TEP's systems to remember log-in details, provide secure log-in, collect statistics to optimize the functionality of the Website and Mobile App and provide services tailored to your interests. Although you may set your browser to block all cookies, including TEP's, we recommend that you leave cookies turned on to take full advantage of all of the Website's and Mobile App's features. We may also use automatic data collection technologies to gather information about your interactions with our Website and Mobile App in order to provide you with information related to services and products offered by TEP which may be of interest to you. The Website and the Mobile App do not collect Customer Information automatically, but we may tie information gathered automatically to the Customer Information you have given to us. If we combine automatically gathered information with your Customer Information, we will treat the combined information as Customer Information.
Use and Disclosure of Customer Information
Retention and Destruction of Customer Information
Subject to limits imposed by applicable law, TEP retains Customer Information as long as your account is active and for such additional time as we believe such information is required or will be useful to fill a business or law enforcement need. TEP reserves the right to remove any such Customer Information from its records.
The security of your Customer Information is important to us. We have implemented and continue to maintain reasonable administrative, electronic and procedural safeguards designed to protect Customer Information from accidental loss and from unauthorized access, use, alteration and disclosure. Although TEP believes these procedures are adequate, no method of storing or transmitting information over the Internet or via the Mobile App, including email communications, is completely secure. Accordingly, TEP cannot guarantee the security of your personal information transmitted to our Website and Mobile App and transmission of Customer Information is at your own risk. If you do not want TEP to know any particular Customer Information, do not include it in anything submitted to the Website or Mobile App.
TEP enables you to opt out of marketing communications by using the "unsubscribe" link included in such emails. However, non-marketing communications are not subject to a general opt-out and may contain important information regarding your account.
Compliance with Laws
TEP will comply with applicable federal and state laws regarding its collection and use of your Customer Information and will limit any disclosures accordingly.
We believe in the importance of protecting children's privacy online. Our Website and Mobile App are not intended for use by children under 13 years of age. TEP does not knowingly collect nor do we desire to collect personal information from children under the age of 13. If you believe that we may have received personal information from a child under 13 without verification of parental consent, please notify us so that we may immediately delete that information. For more information about the Children's Online Privacy Protection Act, visit the FTC's web site at www.ftc.gov.
For California Residents
We do not share Customer Information with third parties for their direct marketing purposes.
PO Box 711
Tucson, AZ 85702-0711
You can also call us at 520-884-3630.