01 header images_0007_pay my bill

How to pay my bill

TEP offers several convenient billing and payment choices

Online, by phone, by mail and in person – you can choose how you want to pay. TEP provides payment options that meet your needs and can simplify your life.

Jump to a section:   TEP e-bill  |  EZ-Pay  |  Pay by phone  |  Pay by email  |  Drop box  |  Pay in person  |  Disconnect notices  |  FAQ

TEP e-bill (no fee)

TEP e-bill is a convenient, free service that enables you to securely receive, view and pay your TEP bill online — saving you time and simplifying your life. What's more, TEP e-bill is a comprehensive service that extends your options, such as having a summary of your e-bill sent directly to your email address.

The paperless bill looks like the paper version and interactive links are provided to the TEP website so that you receive the same communications as offline customers.

With TEP e-bill, you're able to:

  • Receive, view and pay your TEP bill online
  • View 24 months of your e-bill usage history
  • Schedule automatic payments from your U.S. checking or savings account
  • Receive an email notification when your bill is ready to view and pay

Once enrolled in TEP e-bill, your bills will be delivered to your designated email address — and you will have the added benefit of being able to pay online.


Sign up for TEP e-bill

Auto Pay (no fee)

Have your monthly bill automatically deducted from your U.S. checking or savings account. No check to write and mail. No late fees or notices.

You'll still receive a monthly TEP statement notifying you in advance of the amount and date the deduction will take place. Your payment will be conveniently itemized on your next bank statement. Plus, there are no sign-up costs or monthly transaction fees.

 

Sign up for Auto Pay

Credit, debit, or bank withdrawal payment (service fee)

Why a fee?

This payment service is provided by a third-party payment processor for Tucson Electric Power. The payment processor will add a nominal convenience fee to the total amount of the payment. You will be given an opportunity to accept or decline the payment after the total amount is calculated.


Make a payment with EZ pay

Accepted payments types

visa
 Visa
mastercard
MasterCard
discover
Discover
echeck
Electronic check from U.S. bank account
debit
Debit card with Visa or MasterCard brand

Pay by phone

To pay by phone call: 800-650-9138

Be ready to enter the following information:

  • Account number
  • Billing zip code
  • Bank account (U.S.) and routing number

Accepted payments types

visa
 Visa
mastercard
MasterCard
discover
Discover
echeck
Electronic check from U.S. bank account
debit
Debit card with Visa or MasterCard brand

Pay by mail

When paying by mail, please do not submit cash. Submit only a check drawn from a United States (U.S.) bank or a domestic money order.
 

Please include the following:

  • Bill stub
  • U.S. check or a domestic money order
  • TEP account number printed on the front side of the payment

 

Before you seal the envelope:

  • Verify that your TEP account number appears on the front of your payment
  • Verify that your payment is either a U.S. check or a domestic money order. Please do not submit cash.

Where to mail your payments

Tucson Electric Power
P.O. Box 80077
Prescott, AZ
86304-8077

This address is for payments only. For other matters please contact us.

Courtesy drop box

When paying at a courtesy drop box location, submit a check drawn from a United States (U.S.) bank or a domestic money order only — no cash, please.
 

To avoid a delay in posting your payment:

  • Allow up to five business days for your drop box payment to post to your account. Use an alternate payment method if your electric service is subject to disconnection.
  • Verify that your payment is either a U.S. check or a domestic money order. Please do not deposit cash.
  • Print your TEP account number on the front of your payment.
  • Enclose the payment with your bill stub in a sealed TEP envelope.
  • Insert your payment into the drop box at one of the following locations:

Pay in person

Visit Walmart to pay your bill

Cash and debit card payments are accepted at the customer service counter or Money Center in any Walmart, Walmart Supercenter or Walmart Neighborhood Market in the U.S. A nominal fee may be charged by the payment service provider. For store hours, please call the store of your choice or visit walmart.com.
 

Visit Basha's to pay your bill

Cash-only payments are accepted at the customer service counter of any Basha’s location in the TEP service territory. A nominal fee may be charged by the payment service provider. For store hours and locations, visitbashas.com.

Disconnect notices

If you are scheduled for disconnection and need to make an immediate payment please choose from the following options:

Pay in person

Please visit Walmart or Basha's to pay in person. Find a convenient location in the links above. After payment is made, call Customer Care at 520-623-7711 to provide your payment confirmation number located on your receipt.

Pay by phone

See information above for making payment by phone.

What is TEP e-bill?

TEP e-bill is a convenient, free service that enables you to securely receive, view and pay your TEP bill online.

Once enrolled in TEP e-bill your bills are delivered online, with notification via email. The bill looks like the familiar paper version, and links are provided to our website so that you receive all of the same communications as offline customers, but in a digital format. You can view and pay your bill online anytime, 24 hours a day, seven days a week. You decide when and how to pay, and which bank or savings account you want your payment to be deducted from.

What is My Account?

My Account provides secure, free access to your account information and related services, such as TEP e-bill. Security is the key. Your information is kept private and encrypted. By using a login and password, only you have access to that information, and only you can make changes.

TEP e-bill is powered by Kubra, a leader in online billing. TEP e-bill and Kubra have strict privacy policies and use the industry standard in security protection.

When you log in to TEP e-bill from the tep.com home page, your e-mail address and password are transmitted using Secure Socket Layer (SSL) technology. SSL encrypts your personal information before it leaves your computer, ensuring that no one else can read it.

How secure is my bill payment and personal information?

TEP e-bill is powered by Kubra, a leader in online billing. TEP e-bill and Kubra have strict privacy policies and use the industry standard in security protection.

Why do I need an email address and password to access my account?

Your email address and password protect the confidentiality of your account and enable us to verify your identity. To maintain the security and privacy of your account, choose a password that others can't guess but is easy for you to remember. Your password must be between 6 and 8 characters.

Who do I contact if I forget my email address or password?

Click here to recover your email address or password.

How do I sign up for TEP e-bill?

The first step is to access your account using My Account. During the enrollment process, you'll enter information about your account. You will need to refer to a current bill to register. Then with a few more clicks, you'll be ready to pay your bill online.

What information do I need to enroll in e-bill?

Enroll by clicking here. To make signing up easier, have the following information available:

  • A recent bill showing your account number and billing address
  • Bank account number from which your payments will be deducted
  • Bank routing number (we'll show you how to find this number on your checks)
  • Valid email address*

After you enroll in TEP e-bill, you will receive an email with a link when your bill is ready to view and pay online.

How do I access 24 months of my billing history?

We'll store your TEP billing and payment records in one paperless, convenient e-file, beginning with the month you make your first payment using TEP e-bill. After two years of using TEP e-bill, 24 months of your payment records will be in your online account, which you can access anytime, anywhere. Additionally, My Account displays your most recent 12 months of bills and power usage.

Will I continue to receive a paper bill from Tucson Electric Power?

After enrolling in TEP e-bill, your bills are delivered online, with notification via email. In some cases, you will receive one more paper bill in the mail before being switched to e-billing exclusively. Every month, you'll receive an email notification with the necessary link when your current e-bill is available for viewing and paying online. Your bill notification will be sent to the email address that you used to register with My Account. Be sure to update your email address by clicking the email link on the Account Information page of My Account if you switch your Internet Service Provider (ISP).

I filed my e-bill before I paid it. How can I now view or pay it?

When you file e-bills they are removed from your active e-bills list. To retrieve filed e-bills, log into My Account and navigate to the Billing & Payment tab located at the top of My Account. Within the Billing & Payment section, navigate to the left-side section links and click on Filed Bills.

My first e-bill is a TEP bill I have already paid. What should I do?

Your first e-bill will be the TEP statement for the current billing cycle. Depending on when you sent your payment in the mail, your first e-bill statement may not reflect this payment. If you have already paid the bill for the current month, click the file button to have your e-bill stored in your e-file. You will receive an email notification when your next bill is ready to view and pay online.

Can I pay by credit card with TEP e-bill?

With TEP e-bill, you can make payments from any type of bank account, such as a checking or savings account. If you wish to pay your TEP bill by credit card, you may do so through our third-party processing site or by calling 1-800-650-9138. The processing company will charge you a fee for this service. Only TEP e-bill provides free payment services – credit card payments incur a convenience fee.

If TEP e-bill is free, why is there a convenience fee for credit card payments?

Credit card payments are processed by a third-party vendor that charges a convenience fee on each transaction. TEP does not receive any portion of the fee charged for credit card payments. Credit card payments are a separate service from TEP e-bill, which allows you to pay your monthly bill electronically using your checking or savings account, free of charge.

How long does it take for my payment to be credited to my account?

Please allow at least two business days for your payment to be credited to your account.

I want to continue to pay my bill through Auto Pay (direct debit). Can I still sign up to receive e-bills and eliminate paper bills?

Yes, you have the option to sign up to receive your TEP bill online but continue to pay by Auto Pay. By registering with My Account, you can choose to add the convenience of receiving and viewing your bill online with TEP e-bill. You will no longer receive a paper TEP bill in the mail. Instead, you'll receive an email notification with the bill amount and date your payment will be deducted from your bank account. The email notification will also provide a link to view your entire e-bill at tep.com. There is no need to pay online as this will result in duplicate payments.

Why can't I just view my bill or account information?

A summary of your account information is available through My Account. Registering for My Account allows you to log in to a secure area and view up-to-date information about your account. To view an online version of your printed bill, you will need to enroll in TEP e-bill, which allows you to receive, view and pay your bill electronically. If you enroll in TEP e-bill, you will no longer receive a printed bill in the mail.