csr-payment-assistance

Payment Assistance

Need help paying rent and utility bills?
Additional federal funding for rent and utility assistance is available through the City of Tucson and Pima County for tenants, landlords and property managers. This program is limited to those who need rental assistance and may also be behind on utilities. Funding requests for unpaid rent and utility bills are available for up to 12 months in arrears, and three months in advance. For information, eligibility requirements, and to apply online, visit the Tucson and Pima County Eviction Prevention Program or call (831) 292-4308 to apply.

TEP understands that many customers may still be struggling financially. To provide relief, TEP offers extended payment arrangements, payment extensions and other assistance to help customers who have fallen behind on their electric bills. Bill payment assistance also is available from the community agencies listed below.

  • Payment Arrangements – Customers with overdue balances after January 18, 2021 were enrolled in an 8-month payment arrangement and are expected to continue to make monthly payments to pay down their overdue balances. If you need more time, call TEP Customer Care to request a longer payment plan. Customers placed on payment arrangements must pay the monthly installment amount plus their current monthly bills in full and on time. All customers are responsible for paying for all the energy they use.
  • Payment Extensions – Customers who aren’t already on a payment arrangement and just need a little extra time to pay can request a payment extension through My Account using TEP’s mobile app or by calling TEP Customer Care at 520-623-7711. Generally, customers with a good payment history are eligible for an extension. If you are denied a payment extension online or through our automated IVR system, please speak to one of our Customer Service Representatives.
  • Short-term Bill Payment Assistance – TEP cooperates with several community agencies to offer emergency bill payment assistance to customers through the federal Low Income Home Energy Assistance Program and the statewide Home Energy Assistance Fund administered by Wildfire. Please contact these organizations directly to request assistance:
  • Lifeline – Low-income residential customers may qualify for an $18 monthly discount through TEP’s Lifeline program. The program is available to residential customers whose household income does not exceed 200 percent of the federal poverty level. For example, a family of four with a monthly household income of $4,417 or less would qualify for the Lifeline program. View the eligibility guidelines to see if you qualify.
  • Budget Billing – Make your monthly bill amount more manageable by enrolling in our Budget Billing program. Your estimated annual bill is divided into 12 monthly payments so that you pay the same amount each month. This helps reduce summertime expenses when bills are typically the highest. Customers placed on payment arrangements will be removed from Budget Billing, but are welcome to re-enroll when their account is current.
  • Pricing Plan Options – TEP offers four different pricing plans that allow you to better control your electric bills by choosing a plan that best suits your energy use. Three of these plans can help you save money if you avoid using energy during on-peak hours when the demand is high.
  • Energy Efficiency Tips – TEP offers many simple no or low-cost ways to save energy throughout your home to help reduce your electric bills. We also offer rebates on a wide range of products and services to make your home more comfortable, safe and energy efficient.
  • Free Home Weatherization Assistance – We work with community partners to offer free home weatherization assistance to limited-income residents. Among the free home retrofits offered are air conditioning system replacement, weather-stripping, caulking, sun shades and low-flow water fixtures.
  • Tools to Manage Your Bills – Use My Account on the TEP website or the TEP mobile app to easily access your billing information, such as the amount due and due date, previous payment history and energy usage. If you haven’t already established online access to your TEP account, you can sign up using information on your most recent bills.

Customers remain responsible for paying for all the energy they use. If you have any questions about assistance available through TEP or community agencies or your account, please contact TEP Customer Care at 520-623-7711.

Utility Assistance Links

Tucson Electric Power: Coronavirus Update: Powering Through

Coronavirus Update: Powering Through

TEP is taking proactive steps to support public health and ensure the continued availability of safe, reliable energy during the pandemic.
Tucson Electric Power: COVID-19 Hotline

COVID-19 Hotline

Dial 211 or visit 211arizona.org for COVID-19 related answers about the disease and community assistance services.