Assistance Programs

Customer Assistance Program

Monthly discounts for income qualifying customers.

We understand our customers sometimes face financial challenges, and when they do, we are ready to help. TEP’s Customer Assistance Program offers monthly discounts for income qualifying customers who need support in meeting their energy costs.

Income qualifying TEP customers who need additional help may be eligible for emergency bill payment assistance from TEP’s community partners. Learn more about services available from partner agencies.

Do I Qualify for the Customer Assistance Program?

Discounts are available to customers who meet specific eligibility requirements:

  • Utility account must be in your name
  • You are a current residential customer
  • You meet the following financial guidelines:

A household gross income for the past 12 months that does not exceed the following amounts, based on the number of people in your household:

Family Size Annual Income at or Below:
1 $17,505
2 $23,595
3 $29,685
4 $35,775
5 $41,865
6 $47,955
7 $54,045
8 $60,135
More than 8 $6,090* (add per person)

*60,135 for 8 + $6,090 for each additional person based on 2014 Federal Poverty Guidelines. The eligibility levels above, which equate to 150 percent of the federal poverty level, will remain in effect through June 30, 2015. Participating customers are required to reapply every two years.


Please download the Customer Assistance Program – application form . Then complete the form and submit it to TEP according to the instructions on the form.