Assistance Programs

Customer Assistance Program

Discounts for limited-income customers.

We understand our customers sometimes face financial challenges, and when they do, we are ready to help. TEP's Lifeline program offers monthly discounts for limited-income customers who need support in meeting their energy costs.

TEP customers with limited-incomes who need additional help also may be eligible for emergency bill payment assistance from TEP's community partners. Learn more about services available from partner agencies.

Do I Qualify?

Discounts are available to customers who meet specific eligibility requirements:

  • Utility account must be in your name
  • You are a current residential customer
  • You meet the following financial guidelines:

A household gross income for the past 12 months that does not exceed the following amounts, based on the number of people in your household:

Family Size Annual Income at or Below:
1 $17,655
2 $23,895
3 $30,135
4 $36,375
5 $42,615
6 $48,855
7 $55,095
8 $61,335
More than 8 $6,240* (add per person)

*61,335 for 8 + $6,240 for each additional person based on 2015 Federal Poverty Guidelines. The eligibility levels above, which equate to 150 percent of the federal poverty level, will remain in effect through June 30, 2016. Participating customers are required to reapply every two years.


Please download the Customer Assistance Program application form. Then complete the form and submit it to TEP according to the instructions on the form.