Where’s My Usage Data?
My Energy Usage is designed to display detailed electric usage data within My Account on tep.com and on the TEP mobile app.
Most TEP customers are able to see how much energy they used every hour, day and month, along with related data. But this information may be unavailable for some customers, usually for one of two reasons:
- An internal system error, which can be fixed remotely by TEP personnel
- Your meter is not transmitting the additional details about your usage; fixing this problem will require the installation of a new meter
If you are not seeing your detailed data and would like TEP to diagnose the cause, please message us or give us a call at 520-917-3673 if you are a residential customer or 520-495-6333 if you are a commercial customer.
We apologize for any trouble this may be causing and thank you for your patience.