Customer Assistance

Having trouble paying your electric bill? TEP offers several customer-funded programs and partners with local and state agencies to assist customers facing financial hardships and to help them reduce their energy use. These programs provide one-time assistance to qualifying families, payment extensions or monthly discounts.

Lifeline Program – Lower-income residential customers may be eligible to receive discounted electric service through our Lifeline program.

Payment Extensions – Need a little extra time paying your bill? Customers may request a payment extension by visiting My Account or calling TEP Customer Care at 520-623-7711.

Short-term Assistance – TEP partners with several community agencies to offer emergency bill-payment assistance to customers facing hardships.

Weatherization Assistance  – TEP works with local agencies to help limited-income residents weatherize their homes with energy efficiency upgrades and offers energy efficiency workshops to help them reduce energy use and costs.

HEERO Program – Customers can help ease the burden of other customers who are struggling to pay their bills by contributing to our Help with Emergency Energy Relief Operation (HEERO) program. Customers simply round-up the amount on their bill to the next highest dollar. Over the HEERO program’s 20-plus year history, more than $3 million has been donated to assist hundreds of families each year.