Rates and Tariffs

Read My Meter

By reading your meter regularly, you can monitor your energy use. The dials on your meter work much like a car odometer with the dial farthest to the right advancing the dials to the left.

  • Remember to always read your meter from right to left. This will minimize your chances of making an error. Note that dials A and C move clockwise while B and D move counterclockwise.
  • If the arrow is close to or exactly on a number, look at the dial to the right. If the arrow has not yet reached 0 then record the smaller number. For example the meter above shows a reading of 8367.
  • Once you have obtained your reading, subtract the previous month's read from this read and multiply the difference times the multiplier found on your electric bill.
  • For example, subtract last month's reading of 5509 from this month's reading of 5699, giving you your usage of 0190 kWh. Multiply 190 times the multiplier of 10 which equals 1,900 total kilowatt hours used.

What's a "kWh," and why is it important?

"kWh" or kilowatt hour, is 1,000 watt-hours, the standard measurement for electricity consumption. For example, a single 100-watt bulb will use up 1 kWh after 10 hours. At a kWh rate of $0.08, the cost to light that 100-watt bulb for 10 hours would be $0.08. To better understand your electricity usage, check out Energy Tips.

How does TEP arrive at my monthly kWh usage?

Your current month's kWh usage is calculated by subtracting the previous month's meter read from this month's meter read.

When does TEP read my meter?

Your current bill statement lists the date that your meter will be read the following month and the date that it was read for your most recent billing cycle.

How can I lower my monthly bill?

Simple adjustments to your usage patterns and the installation of energy-efficiency devices can reduce your power service consumption and lower your electric bill. Our Energy Tips will show you how to be a power saver.

My electric bills vary a lot from season to season. How do I even them out?

Your energy usage will fluctuate with the seasons and can even vary from month to month. Our Budget Billing program eliminates the guesswork of monthly electricity bills by estimating your annual bill and allowing you to pay the same amount every month.

How do I contact TEP?

You can connect, transfer or disconnect your power service online. For bill inquiries, credit, collection and non-emergency power outages, call Customer Care at 520-623-7711, 7 a.m. to 6 p.m., Monday through Friday. For other inquiries, visit the Contact Us.