Utility Customers

Contact Information

Please report all outages or emergencies to:
Emergency Hotline - 520-623-3451

Our Customer Care team is available to assist you,
Monday - Friday, 7 a.m. - 6 p.m. at 520-623-7711

Manage your account online.

Click here to sign up or login.

Make changes to your account.

View and manage your account online. Register for My Account, a comprehensive online tool that allows you to view and make changes to your account.

Request account service.

Sign up for programs.

  • TEP e-bill
    View your digital statement — and pay your bill online.
  • Budget Billing
    Pay the same amount each month.
  • Auto Pay
    Auto-pay through a domestic (U.S.) checking or savings account.
    Provide emergency assistance for those in need.
  • Bright Tucson
    Purchase solar energy without upfront costs.

Email Customer Care

Reason Contact Number
Report an emergency (24-hour hotline) 520-623-3451
Check account information (24-hour access) 520-623-7711
Connect or disconnect service 520-623-7711
Pay by credit card or check 520-623-7711
Reach Arizona Blue Stake 800-782-5348
Customer Care
Monday - Friday, 7 a.m. - 6 p.m.
Contact Number
Local 520-623-7711
Out-of-State 800-328-8853
International 888-261-1599
TTY for Hearing Impaired 800-367-8939
Fax 866-666-3041
Other Department Areas Contact Number
Corporate Switchboard 520-571-4000, Monday - Friday, 8 a.m. - 4 p.m.
Energy Smart Home Program 520-884-3616, Monday - Friday, 7 a.m. - 4 p.m.
New Construction 520-918-8300
De-energize Equipment 520-918-8300, Monday - Friday, 8 a.m. - 3 p.m.
Media Inquiries 520-884-3742
Employment Hotline 520-884-3618

Mail correspondence.

Tucson Electric Power
PO Box 711
Tucson AZ 85702-0711

Please do not mail payments to the address for correspondence – this will delay posting to your account.

Mail payments.

Tucson Electric Power
PO Box 80077
Prescott AZ 86304-8077