Utility Customers

Contact Information

Emergency Hotline 520-623-3451
report outages or emergencies.


Manage your account online.

Click here to sign up or login.

Make changes to your account.

View and manage your account online. Register for Account Manager, a comprehensive online tool that allows you to view and make changes to your account.

Request account service.

Sign up for programs.

  • TEP e-bill
    View your digital statement — and pay your bill online.
  • Budget Billing
    Pay the same amount each month.
  • Auto Pay
    Auto-pay through a domestic (U.S.) checking or savings account.
    Provide emergency assistance for those in need.
  • Bright Tucson
    Purchase solar energy without upfront costs.

Email Customer Care

Reason Contact Number
Report an emergency (24-hour hotline) 520-623-3451
Check account information (24-hour access) 520-623-7711
Connect or disconnect service 520-623-7711
Pay by credit card or check 520-623-7711
Reach Arizona Blue Stake 800-782-5348
Customer Care
Monday - Friday, 7 a.m. - 6 p.m.
Contact Number
Local 520-623-7711
Out-of-State 800-328-8853
International 888-261-1599
TTY for Hearing Impaired 800-367-8939
Fax 866-666-3041
Other Department Areas Contact Number
Corporate Switchboard 520-571-4000, Monday - Friday, 8 a.m. - 4 p.m.
Energy Smart Home Program 520-884-3616, Monday - Friday, 7 a.m. - 4 p.m.
New Construction 520-918-8300
De-energize Equipment 520-918-8300, Monday - Friday, 8 a.m. - 3 p.m.
Media Inquiries 520-884-3742
Employment Hotline 520-884-3618

Mail correspondence.

Tucson Electric Power
PO Box 711
Tucson AZ 85702-0711

Please do not mail payments to the address for correspondence – this will delay posting to your account.

Mail payments.

Tucson Electric Power
PO Box 80077
Prescott AZ 86304-8077