DemandFlex
Turn flexible energy use into business value
Earn incentives, gain real-time energy insight and help support a reliable electric grid.
DemandFlex rewards eligible commercial and industrial customers for voluntarily reducing electricity use during periods of high demand. Your team chooses practical actions that fit your operations, and you are paid based on the reduction you deliver.
Benefits
Electricity use can rise quickly during very hot periods and other high-demand conditions. Flexible customer demand can provide another resource for balancing supply and demand and supporting grid reliability.
DemandFlex creates business value from planned electricity reductions, while giving your team better information and support.
Why TEP offers DemandFlex
Electricity use can rise quickly during very hot or cold periods and other high-demand conditions. Flexible customer demand can provide another resource for balancing supply and demand and supporting grid reliability.
More value from the energy flexibility you already have
DemandFlex creates business value from planned electricity reductions while giving your team better information and support.
How DemandFlex Works
From application to bill credit in six clear steps
Incentives
Earn bill credits for your performance
Payments will be provided as bill credits within 1-2 billing cycles after participation in an event. Credits will be calculated based on the average load reduction achieved during each event and combined into a single monthly payment for eligible events occurring that month.
| Participation status, resets January 1 | Pay-for-performance bill credit rate |
|---|---|
| Starting rate | $4 per average kW delivered per event |
| After 6 events* | $5 per average kW delivered per event |
| After 12 events* | Premium Events, rate provided with event notice |
* For event participation to count toward status changes, participants must deliver at least 80% of their accepted load reduction in the program.
- Payments are capped at 120% of accepted load reduction potential.
- The customer must remain a TEP customer to receive bill credits.
- After 12 successful events each calendar year, participants may be invited to voluntary Premium Events.
- Customers below 80% performance or opting out in any three events in a calendar year may be subject to removal.
Example earning opportunity
To demonstrate how your event compensation will be calculated, consider a fictional customer, as shown in the table, who committed to 500 kW of load reduction during DemandFlex events.
In this scenario, imagine the customer delivers 500 kW of load reduction on average for each of nine events. The customer earned $2,000 per event for the first six events, and then $2,500 for the next three events after graduating to the higher incentive tier.
Actual bill credits will depend on your event participation and verified performance.
| Event | Delivered Load Reduction (kW) | Payment |
|---|---|---|
| 1 | 500 | $2,000 |
| 2 | 500 | $2,000 |
| 3 | 500 | $2,000 |
| 4 | 500 | $2,000 |
| 5 | 500 | $2,000 |
| 6 | 500 | $2,000 |
| 7 | 500 | $2,500 |
| 8 | 500 | $2,500 |
| 9 | 500 | $2,500 |
| Total | $19,500 |
Eligibility & Getting Started
Could DemandFlex work for your facility?
DemandFlex may be a good fit if your organization can temporarily reduce or shift electricity use without affecting safety or critical operations.
Who can participate?
- Eligible TEP commercial or industrial customers
- Customers with a compatible TEP meter
- Facilities able to identify a realistic reduction commitment
- Customers able to complete agreements, onboarding and connectivity requirements
Getting Started
- Submit: Complete the Rainforest enrollment form
- Verify: TEP confirms account and meter eligibility
- Agree: Complete the program agreement
- Receive: Receive and connect the EAGLE device
- Onboard: Build the reduction plan and access LiveDR
- Test: Complete a coordinated test event
- Participate: Participate in events and earn rewards
Enrollment is completed in Rainforest Automation’s secure website:
A TEP Program Supported by Rainforest Automation
TEP has contracted with Rainforest Automation to deliver DemandFlex.
TEP Administration
TEP confirms eligibility, calls events and administers bill credits.
Real-Time Visibility with LiveDR
Stay informed with LiveDR
LiveDR is Rainforest Automation's real-time monitoring and engagement platform to help you make the most of your DemandFlex participation by providing real-time visibility into your electricity use, event notifications and performance tracking.
When a demand response event occurs, LiveDR gives you the information you need to take action and reduce electric usage. You remain in control of operational decisions, with no automated control of your equipment or building systems through the program.
DemandFlex participants receive
- EAGLE Smart Meter Gateway: This device is provided at no cost to you and connects to your existing TEP meter and provides access to real-time electricity usage data through the LiveDR platform.
- Performance summaries: See how your electricity reduction efforts are performing in real time, helping your team make informed decisions and maximize results.
- Personalized onboarding and event planning: Following enrollment, our team will guide you through a dedicated onboarding session designed to prepare your organization for successful participation.
- Ongoing technical and participation support