This is an occasional feature in which we answer questions that are frequently fielded by our Commercial Customer Service Representatives, who specialize in our business, nonprofit organization and school customers. Monica Noriega answers this month’s question.
Q. The pandemic has really hurt our business and we’re having a hard time paying our electric bill. Is there anything you can do to help us?
A. Unfortunately, this is a common problem right now. You’ve done the right thing by asking for help.
While most of the federal pandemic assistance for businesses is no longer available, TEP can usually make payment arrangements and set up installments to help make your energy expenses more manageable. We’ll ask what you can pay now and then determine how to resolve the remaining balance.
The last thing we want to do is disconnect your electric service. We’re committed to working with our customers in finding a solution and supporting their livelihood. Please contact the Commercial Call center at 520-623-7711 or email@example.com.
Do you have a question that you would like featured in a future newsletter? Please email your questions to Plugged In Business and we’ll ask our Commercial Service team.