The importance of electric reliability was laid bare last month in Texas, where millions of customers suffered extended power outages during a brutal winter storm.
Each year, our Customer Care team fields more than 2 million calls. On the other end of the line are customers with problems to be solved or questions to be answered.
TEP, which ranks in the top quartile of all electric utilities across the country, just wrapped up our best year on record, with 99.99% reliability.
Each year, our crews trim trees and vegetation along 450 miles of power lines to ensure safe and reliable delivery of energy.
Customer CareThings to Know
New Rates Support Cleaner Energy Resources, Expand Low-Income Assistance
New TEP rates expand bill-payment assistance for low-income customers while supporting our transition to a cleaner, greener energy grid.
Despite challenging pandemic conditions, TEP completed work at a rapid pace in 2020.
Our lineworkers keep power flowing to homes and businesses. Most people don’t know how hard they’ve worked to get to where they are.