Our Customer Care team is working hard to avoid pain points and exceed customer expectations.
TEP is providing a credit to some customers using Time of Use pricing plans because their on-peak usage was miscalculated due to an error that has since been resolved.
When low-income customers ask for help in overcoming financial hardships, a small but mighty team works behind the scenes to ensure they get the assistance they need.
TEP wants to remind customers how they can protect themselves from scammers who try to steal money or personal information.
The Arizona Department of Economic Security is partnering with TEP to distribute $36 million in federal funding to help renters behind on their utility bills.
The owners of Exo Roast Co. sent a letter to thank TEP for our quick response for assistance.
A team of TEP employees is using innovative approaches to help low-income customers find financial support and more closely manage their utility bills.