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    What's New

    Customer Care

    New Call Center Features Coming in July

    We’re modernizing our call center phone system to offer more user-friendly features and services to serve you better.

    July 2023 | Read More
    Customer CareEnergy Efficiency

    How One Customer Switched and Saved

    TEP offers four unique plans that give customers the ability to reduce their bills by changing their energy usage habits.

    January 2023 | Read More
    Customer Care

    Delighting Our Customers

    Our Customer Care team is working hard to avoid pain points and exceed customer expectations.

    September 2022 | Read More
    Customer Care

    Bill Credit for Customers Affected by Time-of-Use Billing Issue

    TEP is providing a credit to some customers using Time of Use pricing plans because their on-peak usage was miscalculated due to an error that has since been resolved.

    September 2022 | Read More
    Customer Care

    Special Plans Team to the Rescue

    When low-income customers ask for help in overcoming financial hardships, a small but mighty team works behind the scenes to ensure they get the assistance they need.

    March 2022 | Read More
    Customer Care

    TEP Reminds Customers to Watch for Ongoing Scams

    TEP wants to remind customers how they can protect themselves from scammers who try to steal money or personal information.

    February 2022 | Read More
    Customer Care

    Opening Doors to Relief for Customers in Need

    The Arizona Department of Economic Security is partnering with TEP to distribute $36 million in federal funding to help renters behind on their utility bills.

    February 2022 | Read More
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    Tucson Electric Power

    3 hours ago

    Tucson Electric Power
    Join the Sonoran Institute to learn all about dragonflies during Dragonfly Day events. TEP is sponsoring Santa Cruz River tours on Sept. 30 as part of TEP's support of the institute’s environmental mission to connect communities with natural resources. Learn more: ow.ly/mp3u50PO5AC Watch a video about the upcoming event: www.youtube.com/watch?v=7IW-QXLlDoo(Photo courtesy of Sonoran Institute.) ... See MoreSee Less

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    Tucson Electric Power

    23 hours ago

    Tucson Electric Power
    Congratulations to Ben's BellsBellsHigher Ground a Resource Centerenter for winning Social Impact Awards at the Copper Cactus AwardTucson Metro Chamberamber. TEP sponsors this category for nonprofit businesses as a way to recognize their significant community and economic impact in our community. TEP's Wendy Erica presented this award on behalf of the company. ... See MoreSee Less

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    Tucson Electric Power

    2 days ago

    Tucson Electric Power
    Take a ride with Camila, who leads TEP's electric vehicle programs, during National Drive Electric Week. Learn how she supports our drive toward an electrifying future: ow.ly/9CMu50PPtu1 ... See MoreSee Less

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