Tucson Electric Power has launched a new mobile-friendly outage map featuring updates about local service interruptions.
The new outage map on tep.com is updated every five minutes using data collected from customer reports, TEP crews and electric system monitoring equipment. The map shows the approximate location of outages, the number of customers affected and the number of customers whose service has been restored.
It also provides information about the type of outage and an estimated time of restoration for those who remain without service.
“We’re excited to provide a new tool our customers can use to learn about storm damage and other conditions that can interrupt their electric service and find out when we expect service to be restored,” said Philip Dion, Senior Vice President of Public Policy & Customer Solutions for TEP and its parent company, UNS Energy Corporation.
The map displays some outages that are under investigation and all outages that have been confirmed by field crews. As service is restored, the affected area shown on the map will be reduced and ultimately removed.
Customers are encouraged to call TEP at 520-623-7711 to report outages using the company’s automated reporting system. The information provided by customers can help TEP identify the extent of an outage.
The map is available around the clock on tep.com. The site features an improved design that allows users of mobile devices and desktop computers alike to have an optimal experience while viewing the map or performing other tasks on the website.
“We’re proud to serve our customers with a consistently high level of reliability,” Dion said. “This new resource will keep our customers informed about our efforts to resolve outages as quickly and safely as possible.”