Payment Timeline
TEP offers a variety of convenient ways for you to pay your bill. The table below outlines the type of payment verification you might receive, and when you can expect your payment to be reflected in your account balance and posted to your bank account or credit card.
For online payments, you can edit your payment receipt preferences in My Account under Update My Info. Click on Alerts and Preferences, Notification Preferences and then make your selection next to Payment Receipt. With the TEP mobile app, tap on the person icon in the upper right hand corner and then select Preferences to choose how you are notified.
While we accept payments from several third-party processors, please be advised that we only have agreements with processors listed in the matrix below. We will always post your payment as quickly as possible, even if you do not see your preferred payment method in this chart. However, we cannot control how or when the processor will deliver us your payment, and we have no say in the fees they might charge you for their services. We also cannot protect the privacy of personal information you share with a third-party processor.
| 1) Payment Verification | 2) Reflected in TEP Balance | 3) Payment Posted to Bank or Credit Card | What else? | |
|---|---|---|---|---|
| Checking or Savings Account My Account on tep.com or Mobile App |
Email at time of payment* | At time of payment | 2-5 business days | This payment option is free. |
| Checking or Savings Account Auto Pay |
Email at time of payment* | At time of payment | Same day to 5 business days, depending on your bank. Usually, the payment is automatically withdrawn on your due date. | This payment option is free. We are unable to process changes within 2 business days of a scheduled Auto Pay payment, including canceling the payment. |
| Credit or Debit Card Website (KUBRA EZ-PAY) or Phone |
Email at time of payment* | 1 business day | 2-5 business days | A convenience fee will apply. The fee will vary depending on the amount of your payment. |
| Cash CVS, 7-Eleven and other locations |
Hard copy receipt verifying payment. Confirmation of payment sent to your phone by KUBRA. | 1 business day* | N/A | A $1.99 convenience fee will apply. Please visit our cash payment page for detailed instructions and other payment locations. |
| Cash or Debit Card Walmart |
Hard copy receipt verifying payment | Every 3 hours, from 6 a.m.-9 p.m.* | N/A | A $1.50 convenience fee will apply. |
| Check or Money Order |
N/A | 5-10 business days* | 5-10 business days | Verify that your TEP account number appears on the front of your payment. |
*If your service is scheduled for disconnection and enough of your balance is paid, disconnection will be cancelled.