Customers who have fallen behind on their electric bill payments will have more time to bring their balances current under a plan approved last month by the Arizona Corporation Commission (ACC).

Beginning in mid-January, customers with delinquent accounts will be enrolled in extended 8-month payment plans. The new plans will replace the six-month payment plans that TEP set up in October for customers who had fallen behind during the summer.

“It’s been an incredibly challenging year for our community and we know, between the pandemic and the record heat this summer, that some customers are behind on their bills and seeking a solution,” said Denise Richerson, Director of Customer Services and Programs.

“Customers are still responsible for paying for the energy they use, but we’re ready to help them work through the options that might be right for them,” she added.

The ACC also expanded eligibility for TEP’s Lifeline low-income discount program to residential customers with household incomes up to 200 percent of federal poverty guidelines – up from the previous 150-percent cap. You can learn more about the program here.

To learn more about TEP’s bill payment assistance options, visit our website.

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