Frequently Asked Questions
Residential
You can start, stop, or transfer your service online. For bill inquiries, credit, collection and non-emergency power outages, call Customer Care at 520-623-7711, Monday - Friday from 7 a.m. to 6 p.m.
A kWh, or kilowatt hour, is 1,000 watt-hours, the standard measurement for electricity consumption. For example, a single 100-watt bulb will use up 1 kWh after 10 hours. At a kWh rate of $0.08, the cost to light that 100-watt bulb for 10 hours would be $0.08. To better understand your electricity usage, check out our energy tips.
Your current month's kWh usage is calculated by subtracting the previous month's meter read from this month's meter read.
Your meter is like a car odometer in that the dial on the right has to make a full revolution before the next dial moves. Each dial is numbered 0 - 9. These are the numbers you use to determine your reading. Whichever number the arrow on the dial is pointing at is the number you write down (read dials right to left). If the arrow is between numbers write down the lower of the two numbers. For more details and a diagram, visit Read My Meter.
Your current bill statement lists the date your meter will be read the following month and the date it was read for your most recent billing cycle.
The usage graph allows you to compare your current use to prior billing periods and can help you spot trends in your electric consumption.
The ACC Assessment is a state required fee assessed to all utilities by the Arizona Corporation Commission — the government body that regulates all state public utilities.
The RUCO Assessment refers to the Residential Utility Consumer Office, created by the Arizona State Legislature, to formally represent residential customers in certain proceedings. The assessment pays for part of RUCO's expenses.
Yes. Receive, view and pay your bill online with TEP e-bill, or enjoy the convenience of automatic payments through Auto Pay. You may also pay your bill in person at any of the payment centers conveniently located throughout the Tucson area.
Simple adjustments to your usage patterns and the installation of energy-efficiency devices can reduce your power consumption and lower your electric bill. Our energy tips will show you how to be a power saver.
Your energy usage will fluctuate with the seasons and can even vary from month to month. Budget Billing eliminates the guesswork of monthly electricity bills based on your prior 12-month billing history and allowing you to pay the same amount every month.
Start, stop, or transfer your service online. Or, contact a Customer Care representative at 520-623-7711, Monday through Friday, 7 a.m. to 6 p.m..
Commercial
You can start, stop, or transfer your service online. For bill inquiries, credit, collection and non-emergency power outages, call Customer Care at 520-623-7711, Monday - Friday from 7 a.m. to 6 p.m.
A kWh, or kilowatt hour, is 1,000 watt-hours, the standard measurement for electricity consumption. For example, a single 100-watt bulb will use up 1 kWh after 10 hours. At a kWh rate of $0.08, the cost to light that 100-watt bulb for 10 hours would be $0.08. To better understand your electricity usage, check out our energy tips.
Your current month's kWh usage is calculated by subtracting the previous month's meter read from this month's meter read.
Your meter is like a car odometer in that the dial on the right has to make a full revolution before the next dial moves. Each dial is numbered 0 - 9. These are the numbers you use to determine your reading. Whichever number the arrow on the dial is pointing at is the number you write down (read dials right to left). If the arrow is between numbers write down the lower of the two numbers. For more details and a diagram, visit Read My Meter.
Your current bill statement lists the date your meter will be read the following month and the date it was read for your most recent billing cycle.
The usage graph allows you to compare your current use to prior billing periods and can help you spot trends in your electric consumption.
The ACC Assessment is a state required fee assessed to all utilities by the Arizona Corporation Commission — the government body that regulates all state public utilities.
The RUCO Assessment refers to the Residential Utility Consumer Office, created by the Arizona State Legislature, to formally represent residential customers in certain proceedings. The assessment pays for part of RUCO's expenses.
Yes. Receive, view and pay your bill online with TEP e-bill, or enjoy the convenience of automatic payments through Auto Pay . You may also pay your bill in person at any of the payment centers conveniently located throughout the Tucson area.
Simple adjustments to your usage patterns and the installation of energy-efficiency devices can reduce your power consumption and lower your electric bill. Our energy tips will show you how to be a power saver.
Your energy usage will fluctuate with the seasons and can even vary from month to month. Budget Billing eliminates the guesswork of monthly electricity bills based on your prior 12-month billing history and allowing you to pay the same amount every month.
Start, stop, or transfer your service online. Or, contact a Customer Care representative at 520-623-7711, Monday through Friday, 7 a.m. to 6 p.m..
To see if your commercial account qualifies for reduced rates view rates and tariffs.
Start, stop, or transfer your service online. Or, contact a Customer Care representative at 520-623-7711, Monday through Friday, 7 a.m. to 6 p.m..
Construction
TEP service territory is separated into several construction zones, which can be viewed on our area map.
Building a new home can be overwhelming if you're not adequately prepared. Be sure to frequently contact your general contractor, who can inform you of details along the way. To help you better speak the language of construction, see our new construction process.
Please visit our renewable energy section to learn more.
We have a lot of helpful energy tips on choosing high-quality appliances that help keep your electricity bill as low as possible, as well as great information on HVAC systems, including our favorite, heat pumps.
The first requirement is applying for permits and inspections that allow TEP to install a service line and meter to your home or business. After you've completed the necessary governmental requirements, TEP's 12-Step New Construction Process will guide you the rest of the way.
e-bill
TEP e-bill is a convenient, free service that enables you to securely receive, view and pay your TEP bill online.
Learn more and sign up here.
My Account provides secure, free access to your account information and related services, such as TEP e-bill. Security is the key. Your information is kept private and encrypted. By using a login and password, only you have access to that information, and only you can make changes.
TEP e-bill is powered by Kubra, a leader in online billing. TEP e-bill and Kubra have strict privacy policies and use the industry standard in security protection.
With My Account, you can have 24/7 access to your account.
My Account provides secure, free access to your account information and related services such as TEP e-bill, Auto Pay and Budget Billing.
Through My Account, you can:
- View and pay your bill online
- Pay your bill for free with a checking or savings account
- Request a payment extension
- Review graphs of your hourly, daily and monthly usage
- View current and historical outdoor temperatures and humidity levels
- Review your on-peak and off-peak usage and your demand, or peak usage level
- Access up to 24 months of your billing history
- Start, stop and transfer your service
- View and update your account details
With My Account, your information is kept private and encrypted. By using a login and password, only you have access to your information, and only you can make changes.
To maintain the security and privacy of your account, choose a password that others can't guess but is easy for you to remember. Your password must be at least eight characters long and contain at least one lowercase letter, one uppercase letter and one number.
If you forget your email address or password, you can recover it online.
When you log in to My Account from the tep.com homepage, your email address and password are transmitted using Secure Socket Layer (SSL) technology. SSL encrypts your personal information before it leaves your computer, ensuring that no one else can read it.
Click here to recover your email address or password.
The first step is to register with My Account. During the enrollment process, you'll enter information about your account. You will need to refer to a current bill to register. Then with a few more clicks, you'll be ready to pay your bill online.
If you already have My Account, you can sign up for e-bill here.
Enroll by clicking here. To make signing up easier, have the following information available:
- A recent bill showing your account number and billing address
- Bank account number from which your payments will be deducted
- Bank routing number (we'll show you how to find this number on your checks)
- Valid email address*
*After you enroll in TEP e-bill, you will receive an email with a link when your bill is ready to view and pay online.
We'll store your TEP billing and payment records in one paperless, convenient e-file, beginning with the month you make your first payment using TEP e-bill. After two years of using TEP e-bill, 24 months of your payment records will be in your online account, which you can access anytime, anywhere. Additionally, My Account displays your most recent 12 months of bills and power usage.
After enrolling in TEP e-bill, your bills are delivered online, with notification via email. In some cases, you will receive one more paper bill in the mail before being switched to e-billing exclusively. Every month, you'll receive an email notification with the necessary link when your current e-bill is available for viewing and paying online. Your bill notification will be sent to the email address that you used to register with My Account. Be sure to update your email address by clicking the email link on the Account Information page of My Account if you switch your Internet Service Provider (ISP).
When you file e-bills they are removed from your active e-bills list. To retrieve filed e-bills, log into My Account and navigate to the Billing & Payment tab located at the top of My Account. Within the Billing & Payment section, navigate to the left-side section links and click on Filed Bills.
Your first e-bill will be the TEP statement for the current billing cycle. Depending on when you sent your payment in the mail, your first e-bill statement may not reflect this payment. If you have already paid the bill for the current month, click the file button to have your e-bill stored in your e-file. You will receive an email notification when your next bill is ready to view and pay online.
With TEP e-bill, you can make payments from any type of bank account, such as a checking or savings account. If you wish to pay your TEP bill by credit card, you may do so through our third-party processing site or by calling 1-800-650-9138. The processing company will charge you a fee for this service. Only TEP e-bill provides free payment services – credit card payments incur a convenience fee.
Credit card payments are processed by a third-party vendor that charges a convenience fee on each transaction. TEP does not receive any portion of the fee charged for credit card payments. Credit card payments are a separate service from TEP e-bill, which allows you to pay your monthly bill electronically using your checking or savings account, free of charge.
Please allow at least two business days for your payment to be credited to your account.
Yes, you have the option to sign up to receive your TEP bill online but continue to pay by Auto Pay. By registering with My Account, you can choose to add the convenience of receiving and viewing your bill online with TEP e-bill. You will no longer receive a paper TEP bill in the mail. Instead, you'll receive an email notification with the bill amount and date your payment will be deducted from your bank account. The email notification will also provide a link to view your entire e-bill at tep.com. There is no need to pay online as this will result in duplicate payments.
A summary of your account information is available through My Account. Registering for My Account allows you to log in to a secure area and view up-to-date information about your account. To view an online version of your printed bill, you will need to enroll in TEP e-bill, which allows you to receive, view and pay your bill electronically. If you enroll in TEP e-bill, you will no longer receive a printed bill in the mail.
Misc FAQs
Stay away from the hazard area, get to a safe location and call 911.
TEP offers several educational resources for teaching children about the wonder and benefits of electrical power.
TEP offers a challenging work environment, a competitive salary and an extensive benefits package. Check our career openings to see if there's a position right for you.
We, too, care about protecting our environment, keeping air and waterways clean and preserving fuel sources for future generations. TEP is a leader in environmental programs that aid in the preservation of Arizona's beautiful lands and wildlife.
You can also find out about our focus on sustainability and see our company goals for utilizing renewable energy.
TEP employees volunteer at hundreds of nonprofit and civic organizations in the community through our Community Action Team (CAT). Learn more on our Investing in the Community page.
We assist many nonprofit groups, even outside of our three focus areas, when supported by an engaged employee volunteer. Learn more about requesting a donation.
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