We all need a little help sometimes. If you’re having trouble paying your electric bill, there are options that can make things easier. Whether you’re a little behind, living on a fixed income, or looking for ways to lower your monthly costs, programs and people are ready to help.

Here’s a quick look at resources available right now.

A Big New Program: Power AZ

Power AZ, a statewide initiative launched in March 2026, has made $15 million available to those who haven’t qualified for energy bill payment assistance in the past. It expands income eligibility significantly compared with the federal Low Income Home Energy Assistance Program (LIHEAP). An estimated 30,000 Arizona households who previously didn’t qualify for LIHEAP may be able to get help through Power AZ.

The same application covers both Power AZ and LIHEAP. If you apply on the Department of Economic Security (DES) A-to-Z Arizona Portal, DES will evaluate your household income to determine which program you’re eligible for.

Funding for Power AZ is limited so you should apply as soon as possible through the DES A-to-Z Arizona Portal. If you need help completing the application, call the LIHEAP service line at (866) 494-1981. The Pima County Community Assistance Division can also assist you. Check out the agency’s website or call (520) 724-2460.

TEP Programs

TEP also offers a number of programs to help customers manage their bills. If you haven’t explored these options, they’re worth a look. Log in to My Account on the TEP website or call (520) 623-7711.

Lifeline Program: If your household income is at or below 200 percent of the federal poverty level, you may qualify for TEP’s Lifeline program, which provides a monthly discount on your electric bill. Check the eligibility guidelines on the TEP website to see if you qualify for the discount, which could add up to $240 a year.

Payment Arrangements and Extensions: Customers who aren’t already on a payment plan and just need a little extra time to pay their bill can request an extension. Customers with a solid payment history are generally eligible.

Safety Net: This program allows you to designate a trusted friend or family member to receive a copy of overdue bills as a reminder, without giving them access to your account. Think of it as a built-in nudge for moments when life gets away from you. To sign up, go to the TEP website and complete this form.

Medical Device Alert: Customers who rely on life-sustaining medical devices can stay up-to-date on service interruptions as well as how long it will take to restore power. Learn more on the website.

Budget Billing: One of the most practical tools TEP offers is Budget Billing. Rather than paying variable bills based on seasonal usage, TEP spreads your projected annual usage across 12 flat monthly payments. You’ll always know in advance what you’ll pay, and the program eliminates summertime bill spikes, which makes a real difference when you’re managing a tight budget.

Free Home Weatherization: TEP partners with community organizations to provide upgrades like weather-stripping and sun screens that improve efficiency and reduce energy costs.

Community Agencies

Several local agencies provide emergency bill payment assistance using funds from the federal LIHEAP program and the statewide Home Energy Assistance Fund administered by Wildfire. Here are a few:

• Interfaith Community Services: (520) 297-6049
• Pima County Community Action Agency: (520) 724-2667
• The Salvation Army: (520) 792-1111

Not Sure Where to Start? Try Neighbor Connect

If you’re unsure where to start, TEP’s Neighbor Connect is a great first step. It’s a single online form that connects you with assistance programs and community partners based on your situation.

This tool is designed for non-urgent requests. If you need immediate support, contact our Customer Care team directly.

A Few Easy Ways to Reduce Your Bill Starting Now

Financial assistance can help with current balances, but small daily habits can lower future bills:

• Set your thermostat a few degrees higher when you’re away or sleeping. Even small adjustments can reduce cooling costs.
• Keep blinds and curtains closed during peak heat to block sunlight.
• Switch to LED light bulbs, which use less energy and produce less heat.
• Unplug electronics when not in use to avoid “phantom” energy use.

TEP also offers rebates on energy-efficient products, including smart thermostats and appliances, that can help reduce long-term costs.

The bottom line: Ask for support before things get harder. Explore the options available to you. We’re here to help.