TEP is making it easier for customers to get answers, bill assistance and support at convenient pop-up events throughout Southern Arizona each month.

The new Neighbor to Neighbor program aims to meet customers where they are to address their needs. While the locations are aimed at low-income customers, any customer is welcome to come to these events to explore solutions with TEP employees.

“We are showing up where they are and bringing a suite of services,” said Erica Gutierrez, TEP Customer Advocate. “It’s about building trust through real conversations and helping customers feel supported every step of the way.”

At least four times each month, between two and four employees will be available at locations in the Southern Arizona area.

At the events, TEP can provide general information and register customers for programs, including Lifeline that offers a $20 monthly discount for qualifying low-income customers. Employees can also connect customers with other agencies and resources, including the Salvation Army that can provide additional assistance.

Lifeline customers are eligible to receive free do-it-yourself weatherization kits with items to install at home to reduce electric use. (Reduced price kits are also available for sale on the TEP Marketplace.)

“Customers sometimes don’t know what programs we offer. We’ve also learned that some customers want help, but are reluctant to ask,” Gutierrez said. “When we are there, they are more open to it.”

TEP began the pilot program, which it hopes to expand, in November. As of early January, TEP had held 17 events, assisting 488 customers on site. Collectively, those qualified customers have received $85,000 in savings on their electric bills.

One of the locations served is the Sahuarita Food Bank. Michele Estavillo, a Customer Advocate, said TEP employees assumed the location would be saturated after a few months. But every time they go, TEP employees meet 30 or so new customers who have questions.

“The agencies are very excited to have us there. They want to provide wrap-around services so clients can get help in one place. It really fits well,” Estavillo said.