For Immediate Release: July 19, 2017
Tucson, Ariz. – Tucson Electric Power (TEP) is now providing customers with monthly, daily and hourly electric usage and energy demand information through the company’s website and mobile apps.
Customers can see how much energy they used each hour, day or month using My Energy Usage, a new feature on tep.com and the TEP Mobile App. They also can review their usage during on-peak hours and learn about their peak energy demand, which reflects their highest hourly energy use. Detailed data is available back to Jan. 1, 2017. Customers can view their usage and demand data from as recently as the previous day – even before their monthly bill arrives.
“This new service allows customers to learn more about their energy use habits, helping them make small changes that can have a big impact on their monthly energy expenses,” said Catherine E. Ries, Vice President of Customer and Human Resources for TEP.
The opportunity to review usage data before bills arrive is particularly helpful during the summer, Ries said. “Many customers don’t realize how much harder their air conditioner is working during hot weather until their electric bill arrives,” she said. “Now customers can review their daily energy use and decide to make changes that help them avoid higher bills.”
Usage and demand data provided through My Energy Usage also will help customers choose an appropriate pricing plan. Earlier this year, TEP began offering four new pricing plans for residential and small commercial customers: Time-of-Use, Peak Demand, Demand Time-of-Use and Basic.
“Customers can review their recent usage during on-peak and off-peak periods to see if one of our time-of-use plans might work well for them,” Ries said. “They also can quickly evaluate the impact of any steps they’ve taken to reduce consumption during on-peak periods.”
Customers on time-of-use plans pay less for energy used during off-peak hours, which include most of each weekday, on weekends and on major holidays. Demand plans offer even lower usage rates along with a demand charge based on the customer’s highest individual hour of usage during on-peak time periods. More details about TEP’s pricing plans are available online at tep.com/rates.
To access the data on tep.com, log in to My Account, scroll over Billing and Payment and click on “My Energy Usage.” On the mobile app, which customers can download for free from Apple’s App Store or Google Play, log in and click the “Usage” tile.
TEP provides safe, reliable electric service to nearly 420,000 customers in Southern Arizona. The company, founded in 1892, is commemorating its 125th anniversary this year through various community service initiatives. For more information, visit tep.com. TEP and its parent company, UNS Energy, are subsidiaries of Fortis Inc., which owns utilities that serve more than 3 million customers across Canada and in the United States and the Caribbean. To learn more, visit fortisinc.com.
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