The importance of electric reliability was laid bare last month in Texas, where millions of customers suffered extended power outages during a brutal winter storm.
Each year, our Customer Care team fields more than 2 million calls. On the other end of the line are customers with problems to be solved or questions to be answered.
Customers are invited to round up their bill payment to the next dollar or make a fixed monthly contribution to provide bill payment assistance for low-income families.
The Boost feature, powered by KUBRA EZ-PAY, lets customers share unique, system-generated link with their friends.
Customer CareThings to Know
New Rates Support Cleaner Energy Resources, Expand Low-Income Assistance
New TEP rates expand bill-payment assistance for low-income customers while supporting our transition to a cleaner, greener energy grid.
Customers who have fallen behind on their electric bill payments will have more time to bring their balances current.
TEP and other Arizona utilities are coming together to help customers protect themselves from scams on Utility Scam Awareness Day.